Do I have to provide a key for the pet sitter?

Yes. We keep your key in a safe place labeled with your pet name. Most of our clients leave their key with us on file so when you travel again we already have the key. If you prefer to pick up and drop off your key each time you are traveling we will charge you

Can I get an update from your pet sitter while I am out of town?

Once you are our registered client you can download our free app where we send photos and notes each time we visit your animals. Our update also included a GPS record with the time of arrival and departure. This is the place where you can leave us messages too. This app is a 3-way communication

Is House and Hound Care insured?

Yes, we are licensed, insured and bonded and all of our pet sitters are background checked. We are also an accredited member of the Pet Sitters International. 

What is an overnight pet sitting?

Overnight pet sitting is when we spend the night in our client's home from about 8:30/9 pm until around 6:30/7 am. We make sure that your dogs have a pee break when we arrive in the evening and again before we leave in the morning.  Our clients who need us for overnight pet sitting let

What method of payment do you accept and when do I pay?

We use a secure 3rd party credit card processing company to keep your payment information safe. You can pay your invoice online in account. Our regular clients pay us when they return from their vacation. Our regular daily dog walking clients pay at the end of each month. You can also mail us a check

What shall I expect when I arrive home after my trip?

We ask you that you let us know when you return home so we can be sure that you have arrived home and that you no longer need us to care for your pets. Delays often happen, therefore we assume that you have not arrived until we hear from you. We will continue to visit

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